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Return & Refund Policy

WATCHES:

 

  • Only watches which are found to be D.O.A (Dead On Arrival) can be returned within 3 days of receipt for an exchange.
  • Regardless of whether refund or repair is requested for the returned product, an import fee will be incurred as per the shipment export rate (under client's expense).
  • The import fee is inclusive of shipping and insurance coverage.
  • For refund case, the import fee will then be deducted from the final refund.
  • Refunds will be processed as soon as returned products have been examined and accepted.
  • Any differences in the amount of refunds are due to currency exchange rate fluctuation and will not be reimbursed.
  • For watch repairs under warranty, all repaired watches will be sent back to the client under our expense.
  • For watch repairs under client's own expense, the client is responsible for the import/export shipment, as well as any import duties incurred during the shipment.
  • Watches must be returned with their original tags, boxes and accessories (e.g. extra straps, tools), and they must not have been damaged.
  • The whole packaging must be wrapped with bubble wrapping.
  • WRIST SOLUTION reserves the rights to request for photographic materials to aid in identifying the defect part.
  • WRIST SOLUTION will not accept any returned products which do not fulfill the above return policy.

 

 

WATCH STRAPS:

 

  • Items are entitled to be refunded or returned based on complaint.
  • If an item is damaged due to manufacturing defect, please return the item back to us. A replacement item will be sent free of charge.
  • Straps must not have been worn, trimmed or strapped on watch in any way, and must not show signs of usage.
  • If the purchased item matches the product description but the buyer is dissatisfied, WRIST SOLUTION is not responsible for the refund.
  • WRIST SOLUTION reserves the rights to accept or reject the returning of a product.
  • WRIST SOLUTION reserves the rights to request for photographic materials to aid in identifying the defect part.

 

Please contact us at contact@wristsolution.com or +60 16 221 4901 if you have any questions or doubts.