WATCHES:

• Only watches which are found to be D.O.A (Dead On Arrival) can be returned within 3 days of receipt for an exchange.
• Regardless of whether refund or repair is requested for the returned product, an import fee will be incurred as per the shipment export rate (under client's expense).
• The import fee is inclusive of shipping and insurance coverage.
• For refund case, the import fee will then be deducted from the final refund.
• Refunds will be processed as soon as returned products have been examined and accepted.
• Any differences in the amount of refunds are due to currency exchange rate fluctuation and will not be reimbursed.
• For watch repairs under warranty, all repaired watches will be sent back to the client under our expense.
• For watch repairs under client's own expense, the client is responsible for the import/export shipment, as well as any import duties incurred during the shipment.
• Watches for refund must be returned with their original tags, boxes and accessories (e.g. extra straps, tools), and they must not have been damaged.
• The whole packaging must be wrapped with bubble wrapping.
• WRIST SOLUTION reserves the rights to request for photographic materials to aid in identifying the defect part.
• WRIST SOLUTION will not accept any returned products which do not fulfill the above return policy.

WATCH STRAPS:

• Items are entitled to be refunded or returned based on complaint.
• If an item is damaged due to manufacturing defect, please return the item back to us. A replacement item will be sent free of charge.
• Straps must not have been worn, trimmed or strapped on watch in any way, and must not show signs of usage.
• If the purchased item matches the product description but the buyer is dissatisfied, WRIST SOLUTION is not responsible for the refund.
• WRIST SOLUTION reserves the rights to accept or reject the returning of a product.
• WRIST SOLUTION reserves the rights to request for photographic materials to aid in identifying the defect part.

Please contact us at contact@wristsolution.com or +60 16 221 4901 if you have any questions or doubts.